The Trust explained that the learning from her correspondence would be shared with the ED Doctor for reflection and learning. The Trust apologised for the complainant's experience in the ED with her baby. Concerns raised regarding comments made by the doctor who saw her baby and queries regarding swab testing. The Trust recognised that the patient's referral had been incorrectly triaged and, once this error had been noted, the patient's referral was upgraded and he was offered an earlier appointment with a Consultant Cardiologist.Ī complaint was received from the mother of a patient regarding the care and treatment that her baby received in the Emergency Department (ED). The Trust apologised for the difficulties the patient has experienced in following up his GP's referral to the RACPC (Rapid Access Chest Pain Clinic). The Trust apologised for the lack of communication regarding the patient's follow up appointment with the Respiratory Department and regretted that, due to the size of the waiting list, no timescale can currently be provided for this. The Trust explained that there is no record in the patient's medical records to indicate that he had experienced a TIA or missed CVA. Concern raised re poor communication and that the patient's urgent referral was downgraded without explanation.
The Trust apologised for the patient experience the patient should have been advised to remain in the waiting room when there was an announcement made by senior nurse that wait times would be in excess of 6 hours.Ī complaint was received from a patient's wife regarding the care and treatment given to her husband by the Respiratory Medicine Team and Cardiology. Patient believes the ENT team were waiting for ED to call them to advise patient was ready to be seen. Patient was asked to leave the department if they could treat their symptoms at home. The Trust offered reassurance that training had now been provided for the Administrator regarding appointment scheduling, the complaint had been discussed directly with staff member regarding her manner and shared anonymously within the wider team for learning.Ī complaint was received from a patient that they were not seen by ENT in the Emergency Department (ED). The Trust apologised for the patient's experience and acknowledged that the confusion over appointment times was as a result of human error within the Administration Team. Concern that she was aggressive and unapologetic towards her mother when there was confusion over appointment times. A complaint received from the daughter of a patient regarding the attitude and behaviour of a member of the Echocardiogram Team.
0 kommentar(er)
